Privacy Policy
Last Updated: Nov 4, 2025
Introduction
Welcome to Elemental Cacao (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy.
We adhere to applicable privacy laws including GDPR and CCPA, ensuring transparency and respect for your data rights.If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at concierge@elementalcacao.com.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website or services.
We only collect personal information for legitimate business purposes in line with privacy compliance best practices.
- Make a Purchase: When you buy products from our website, we collect information such as your name, billing and shipping address, email address and phone number.
- Create an Account: If you choose to create an account, we collect your username, password, and email address.
- Subscribe to Our Newsletter: We collect your email address when you subscribe to receive updates and promotions. You can unsubscribe at any time.
- Contact Us: When you send us a message through our contact form or via email, we collect your name, email address, and any information you choose to include in your message.
How We Use Your Information
We use the information we collect in the following ways:
- Order Processing: To process and fulfill your orders, including sending emails to confirm your order status and shipment, and for order-related customer service communications.
- Account Management: To manage your account, including processing payments and providing customer support.
- Marketing Communications: To send you promotional materials and newsletters, if you have opted in to receive them. You can opt out at any time by following the unsubscribe instructions included in these e-mails.
- Improvement of Services: To analyze usage and trends to improve our website and services.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, or providing customer support.
- Legal Requirements: If required by law to comply with a legal obligation, court order, or governmental request. We will only disclose information when legally necessary and to the minimum extent required.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Cookies are small data files stored on your device that help us understand your preferences and improve your shopping experience.
You can choose to have your computer warn you each time a cookie is being sent or choose to turn off all cookies through your browser settings.
You can also manage your cookie preferences via our cookie settings tool .
Please note that if you disable cookies, some parts of our site may not function properly.
Data Security
We implement a variety of security measures to maintain the safety of your personal information.
However, no method of transmission over the Internet or electronic storage is 100% secure.
While we strive to protect your data, we cannot guarantee its absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections or updates to your personal information.
- Deletion: You can request that we delete your personal information.
- Objection: You can object to our processing of your personal information.
To exercise any of these rights, please contact us at concierge@elementalcacao.com.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
Please review this page occasionally to stay informed of any changes.
Contact Us
If you have any questions about this privacy policy, please contact us:
By Email: concierge@elementalcacao.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1 business day.
